Data security

Sportbook Privacy Policy – Your Data Is Safe With Us

Sportbook takes your personal data seriously. Learn how your information is collected, used, and kept secure on this page.

Last Updated: January 2026
Language: Bengali
Our Commitment

Sportbook Is Always Committed to Protecting Your Privacy

We believe your personal information belongs only to you

End-to-end encryption

All transactions and personal data on Sportbook are secured with SSL/TLS encryption technology, keeping your information completely inaccessible to third parties.

Your Data Is Never Sold

Your personal information is never sold to advertisers or third parties. It is used solely to operate Sportbook's services.

Right to Data Portability

You have the right to view, correct, or delete your data at any time. Sportbook fully respects and upholds that right.

Secure Data Storage

Your data is stored on internationally certified servers, protected through regular security audits and backups.

Immediate Breach Notification

In the event of a data breach, Sportbook will notify you and the relevant authorities as quickly as possible.

International Standards Compliance

Sportbook's privacy policy is built in accordance with international data protection standards. We consistently follow best practices.

This Privacy Policy ("Policy") clearly describes what information we collect about you when you use the Sportbook platform and how we use it. By using Sportbook, you agree to this Policy.

1 Introduction & Applicability

Sportbook is an internationally licensed online betting and gaming platform. We place the highest priority on protecting your personal information. This privacy policy applies to the Sportbook website, mobile app, and all related services.

By using our platform, you are considered to have read and accepted this privacy policy. This policy is part of our Terms & Conditions consistent with and an integral part of it.

Policy Updates: Sportbook may update this privacy policy at any time. For significant changes, notice will be sent via email or posted on the site. The latest policy will always be available on this page.

2 What Data We Collect

Sportbook only collects information necessary to provide its services. Below is a detailed breakdown of the types of data we collect.

Directly provided information

Information you provide directly during registration and account use:

Data Type Why It's Collected Mandatory?
Full Name Identity verification and account management Yes
Date of Birth Age Verification (18+) Yes
Mobile number Contact & OTP Verification Yes
Email Address Account Confirmation & Notifications Yes
Residential Address KYC verification Partial
National ID / Passport Identity & Age Verification Withdrawal Time
Payment information Processing Transactions Yes

Automatically Collected Information

When you use Sportbook, certain technical information is collected automatically:

  • IP Address & Device Type
  • Browser Type & Operating System
  • Time spent on site and pages visited
  • Betting history and transaction logs
  • Login time and location data

We never store your full card number or PIN. Payment information is processed exclusively through PCI DSS certified gateways.

3 Purpose of data use

Sportbook uses your information only for the purposes listed below. We never use your data beyond what is necessary.

  • Account Management: For registration, login, password recovery, and profile updates.
  • Identity Verification (KYC): To verify age, prevent fraud, and meet legal compliance requirements.
  • Payment Processing: For maintaining deposit, withdrawal, and transaction history.
  • Customer Support: For responding to your complaints and inquiries.
  • Service Improvement: For analyzing user experience and improving the platform.
  • Promotional communications: To send you offers and bonus information, with your consent.
  • Responsible Gaming: To identify signs of potential addiction and provide appropriate support.
  • Security: To prevent unauthorized access, fraud, and money laundering.

Marketing communications: If you do not wish to receive promotional messages from Sportbook, you can unsubscribe at any time from your account settings. However, important account-related notifications cannot be turned off.

4 Data Sharing & Disclosure

Sportbook never sells your information. However, limited data may be shared with trusted partners under specific circumstances.

Who your data is shared with

  • Payment Processors: Necessary data is shared with payment gateways solely to process your transactions.
  • Identity Verification Services: With approved third parties for the KYC process.
  • Technology Partners: With hosting and software providers necessary for operating the platform.
  • Legal Authorities: To government agencies in compliance with legal obligations or court orders.

Who We Do Not Share Your Data With

  • Advertisers or marketing companies
  • Your acquaintances or family members (without your consent)
  • Any other online gaming platform
  • Third parties for commercial purposes

All third parties with whom data is shared are bound by strict confidentiality agreements with Sportbook and may only use the data for specified purposes.

5 Cookies & Tracking Technologies

Sportbook uses cookies and similar technologies on its website to help improve your browsing experience.

Cookie Type

  • Essential cookies: Required for core site functionality. Disabling these cookies may cause the site to not work properly.
  • Performance cookies: To understand which sections of the site receive the most traffic.
  • Functional cookies: To remember your preferences and settings.
  • Session Cookies: Maintained to keep you logged in; cleared when the browser is closed.

Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some Sportbook features from functioning properly.

Mobile app: The Sportbook mobile app uses local storage instead of cookies. App data is stored only on your device.

6 Your Rights

As a Sportbook user, you have the following rights over your own information. To exercise these rights, contact us at support@sportbook.im.

Right to Access Information

You may request to know what personal information we hold about you.

Right to Correct Information

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

When closing your account, you may request that your personal data be deleted.

Right to Restrict Processing

You can request that your data be used only for specific purposes.

Right to Data Portability

You may request a download of a copy of your information.

Right to Opt Out of Marketing

You can opt out of promotional messages at any time.

Upon receiving a rights request, Sportbook will typically respond within 30 business days. Some information may not be deleted immediately due to legal obligations.

7 Security measures

Sportbook uses industry-leading security technology to protect your information. However, no method on the internet is 100% secure, and we continuously work to improve our security measures.

Our Security Measures

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Two-factor authentication (2FA): Option to enable two-factor authentication on your account.
  • Regular security audits: Regular system audits conducted by external experts.
  • Firewall & DDoS Protection: Advanced technology in place to prevent unauthorized access.
  • Data Backup: Regular backups maintained to keep your data secure.
  • Staff Training: All Sportbook staff are trained in data security.

What You Should Do

Your own actions also play an important role in keeping your account secure:

  • Use a strong password and change it regularly.
  • Never share your password with anyone.
  • Avoid logging into Sportbook over public Wi-Fi.
  • If you notice any suspicious activity on your account, please notify us immediately.
  • Keep two-factor authentication (2FA) enabled.

Data Retention Period: Your data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years due to legal obligations.

8 Contact & Complaints

If you have any questions or concerns about this Privacy Policy, please get in touch with us. Our dedicated privacy team will resolve your issue promptly.

Email
support@sportbook.im
Support Hours
24 hours, 7 days
Response time
Up to 30 business days
Language
Bengali and English

For more details, please visit our FAQ page View or Terms & Conditions read.

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Your Data Is Safe – Get Started Now

Your privacy and security are always guaranteed at Sportbook. Register today and enjoy a worry-free experience.

SSL Encryption
Data Never Sold
24/7 Protection
International Standards
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